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FAQ Page

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If you have more questions, please feel free to submit support ticket at.

Operating hours: 9.00am-9.00pm. (technical team reponse time: within 2 hours)

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How do I access my Cpanel control panel?

You can login to your Cpanel control panel at where "yoursite" is your own domain name.

What does it mean to manage my own account?

If you've ever deals with some web hosting company, you know that it can be a difficult and lengthy process just to change some information or creating a new email addresses. It may require multiple, confusing emails before changes can be made. Now, however, we gives you the ability to make all of those changes online! You can change your password or creating new emails in just a few seconds, using our site manager/control panel system. Access your domain from any web browser 24 hours a day, 7 days a week, using your username and password.

What is a DNS??

DNS (Domain Name System) is a system that translates a domain name from letters ( into a numerical IP address ( Each time you register a domain name you must specify your DNS information. If you register a domain name through us, you can use DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using our servers. You can also change the DNS information at any time, also free of charge, but be aware, your new DNS host may charge you a parking fee.

What is First Online MalaysiaSMS?

First Online MalaysiaSMS is a User Friendly complete Mobile Friendly Online SMS Software, it work most likely with prepaid services which most local telco provide.

How Long Does It Take To Create A Website?

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 - 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 - 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

How do I access my webmail?

Simply go to: Remember when logging in, that your username must your email address

What is the recommended payment gateway to receive credit card payment in Malaysia?

You can use any payment gateway that your prefer, we recommend Paypal.

Do you provide details statistics of my site?

Yes, your site statistics available from your cpanel.

How long does it take to set up an account?

Orders can be set up in less than 60 minutes during normal business hours.

How long does DNS changes to take effect?

Typically, the DNS changes will be completed within 24 to 72 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information.

Do the software provide customer database which include their phone number and basic information??

No. First Online Bulk SMS Software provide only a Platform for sending SMS.

What Is The Average Cost For A Website?

It is difficult to quote an average price, due to the enormous range in requirements for a site. But PROFESSIONAL WEBSITE Start From RM1600.

Where can I setup new e-mail accounts?

New e-mail accounts can be setup in your control panel by clicking on "Mail Menu" --> "Add/Manages/Remove accounts."

Is there any limitation on number of products can be added to MyBizCart Lite?

Depending on MyBizCart package your purchase, only MyBizCart starter limit the number of product to 20, other MyBizCart package does not limit the number of products.

How To Setup Email @ PC ?

How To Setup Email @ Android ?

How To Setup Email @ iOS?

Which folder do I load my web pages to?

You should place all of your web documents in the public_html directory.

How long does it take to set up an account?

Orders can be set up in less than 60 minutes during normal business hours.

Do you offer 24/7 technical support?

Yes. We take your support questions 24 hours a day, 7 days a week. Please submit your support ticket via our HelpDesk system at

Besides the Stater Pack, is there any other hidden charges like activation fee, etc.?

No, there is no hidden charges. Registration and activation is absolutely free.

What is a content management system (CMS)?

A content management system (CMS) is an online platform that underlies many websites enabling the website owner or webmaster to administer the website. This can be as simple as making changes to text and images on the website or as complex as changing the layout and complete look and feel of a website.

What is WordPress?

WordPress is an open source blogging platform and content management system based on the PHP scripting language and MySQL database technology. WordPress was originally designed as a blogging platform, giving users a simple-to-install online application to design, create and manage a blog.

Overtime WordPress has grown in popularity with millions of users worldwide and has become the number one content management system worldwide, powering 22% of new websites. Further to this WordPress has grown as an application. Since its inception WordPress has sprouted thousands of new features and functions that have enabled it to become the number one content management system not only for blogs, but for an array of websites.

WordPress enables users to create pages, manage content including text and images as well as extend its functionality with plugins. WordPress also has a template based system using a template processor enabling the easy install and deployment of pre-made design templates. This functionality enables almost any WordPress user to install and change WordPress themes with the click of a button while maintaining the information on the site.

WordPress' advanced plugin architecture allows users to effortlessly install plug-ins from a library of over 17 thousand. These plug-ins are designed to extend the features and functionality of WordPress beyond the out-of-the-box feature set. Plug-ins can be found for almost any requirement, from SEO and e-commerce to gallery and user management.

Do you offer responsive design solutions?


55% users is now surfing on mobile devices. Mobile responsive website is recommended by Google and rank higher in search engine and improving the image of your business.

How to setup my Email account in Outlook Express or Microsoft Outlook?

Here is the information require for you to setup your email in Microsoft Outlook / Outlook Express:

a) Display Name: Your Name

b) Email Address: something@yourd...

How to I transfer Mynic domain to First Online example,,, .my, or

The following steps needed in order to transfer,,, .my, or to First Online:

a) login to your domain control panel at
b) Change your domain Invoicing Party to First Online (M) Sdn Bhd (R050)
c) make your order from First Online webisite
If you facing any problem while processing the transfer and need help you may submit support ticket at or send email to or contact us at JB: +607-3530011 KL: +603-8318 2142

Can I transfer MyBizCart Lite license to new user?

MyBizCart Lite is licensed per domain; as such it will not work with other domain name. However if you sold off your domain name together with your software to 3rd party, the licensed it automatically transferred over. You can change the company name under Admin->General Setup->Company Setup

What happens if I go over my bandwidth limit?

Depending on your usage pattern, you maybe ask to upgrade your account to higher bandwidth.

What happens if I go over my bandwidth limit?

Your account will stop working, depending on your usage pattern, you may need to upgrade your account to higher bandwidth.

How long does my account valid?

Every Account valid for 1 Year from last top-up.

Will spam be deleted before I retrieve my email?

By default only high scoring spam will be deleted, however you can choose to deliver this email by changing the setting in your cPanel control panel system. Any email reported by the system as spam will have the subject line modified and header tagged to indicate them so that you can automatically filter them from your inbox and place them in a separate folder so that you can check them at a later time. You can configure MailScanner to delete or deliver email marked as Spam and/or Definitely Spam for you.

Does it matter where I register a domain name?

No, you can register your domain name at any domain registration company of your choice. Once you have registered a domain name you may then sign up with us in order to host it.

Can I transfer MyBizCart Lite to other domain name?

NO, MyBizCart Lite is licensed per domain; as such it will not work with other domain name. If you change your domain name, you need to purchase another copy of MyBizCart Software.

Do you offer 24/7 technical support?

Yes. We take your support questions 24 hours a day, 7 days a week. Please submit your support ticket via our HelpDesk system at We also offer telephone support from 10.00am to 6.00pm Monday to Saturday except on Public Holidays.

Can I host international domains with Firstonline?

Yes, we currently have clients that use .com, .net, .cc, .il, .tc, .nu, .ve, .sg, .my and many other international domain names.

I have questions on the software usage, who should I contact?

You can always contact our helpdesk. Please submit support ticket at . Our support team working 12 hours per day from 9am to 9pm and 7 days a week.

Should I tell you about incorrectly tagged spam?

Not unless it is an email from someone you regularly receive email from. The simplest thing to do would be to add an extra inbox rule in your email client to keep email from them in your inbox. Alternatively, you can add them to your whitelist in the cPanel MailScanner configuration.

How do I transfer .com domain away from First Online?

If you want to transfer your domain away from First Online, you may need to contact us using your email address that previously use to purchase the domain from us. Do not call us on the phone as we need proper authorization before releasing confidential information of your domain name. securing your domain is our duty and there may be a scam where unauthorized person is trying to hijack your domain name. Please send your request to our Domain Registration Department at, all request will be attended within 2 hours normal business hours.

Our staff in Domain Registration Department will release your domain authorization code and unlocked your domain once we confirm the email address use to request for domain transfer is the same with email address previously use to buy the domain name. We will also give immediate authorization the moment we receive it from your new domain registrar.

Is there any discount if I host it in my own server?

MyBizCart is based on subscription and come must be hosted on our server only. Except MyBizCart Starter, all other package come with free 20GB or 30GB hosting space.

How long does it take to set up an account?

Orders can be set up in less than 60 minutes during normal business hours.

Will all spam be detected?

No. All the email is scanned and assigned a score based on the likelihood that an email is spam. Thresholds (low scoring and high scoring spam) are used to determine whether an email should be tagged as spam: it is important that this is done to help avoid false-positives and false-negatives

What happen when my hosting company cannot be contacted and they are holding my domain password?

It is very important for you to choose a proper hosting company to manage your domain name, avoid using sub-reseller or those who not fulltime in hosting business.

Below is the steps can be taken:
For Mynic Domain name
For Mynic domain with extension,,, .my, or, please contact our Domain Registration Department at or telephone +607-3530011/+603-8318 2142, as Mynic Authorised Reseller we will be able to assist you to get Mynic to reset domain password for you.
For .com domain
For .com domain if you lost your domain password and email address registered on the domain name is no longer valid, there is no way for you to retrieve your domain name. Please wait for the domain to be expired and released for public to apply than you can just apply for the same domain again, this process normally take about 60 to 90 days.

Is there any charges on MyBizCart installation?

We provide free installation for MyBizCart software, please contact support at if you need help.

I'm getting errors when publish with Front page?

The most common problem is not using the full url when uploading your site. Make sure you use the entire in the address you are attempting to publish to

Do you offer Windows or Linux plans?

We offer Linux web hosting accounts (CentOS Linux). We do not offer Windows for web hosting for several reasons, especially high cost of licensing. Linux is the most accepted platform worldwide for web hosting and easy available of programming script for PHP make it the world No.1

Title: Is all email tagged as spam, spam?

Not necessarily. The system is not foolproof and there will be instances where legitimate email is tagged as spam and where spam is not tagged as such. This is why only high scoring spam with score of 25 and above was tagged as spam, however you can change the setting in your cpanel -> MailScanner Configuration to have all email delivered to you.

How do I transfer .com domain to First Online?

You need to contact your hosting provider and obtain the following:

a) Request for domain name to be unlocked
b) Request for authorization code or also known as EPP code

provide this information to us and we would be able to process the domain transfer for you. During the transfer process a verification email will be send to your current host and requires them to give authorization. The transfer will not take place if authorization is not given.

Note: Domain that recently registered or recently transferred cannot be transfer again within the first 60 days from the registration/tranfer date.

After changing cpanel password, MyBizCart failed to upload photo anymore?

Cpanel password and FTP password is the same password, the moment you change your cpanel password, your FTP password will be changed as well. Please change your FTP password in MyBizCart to be the same password with your cPanel password.

How do I change MyBizCart admin password?

You need to login to admin using your current password. Go to admin -> user listing and then click on the spanner icon to change your password.

What is the correct path to sendmail?

The correct path to sendmail /usr/sbin/sendmail