Privacy Policy
Privacy Policy
Last updated: February 24, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, disclosure, and protection of Your Personal Data when You use Our Service. This policy is prepared in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
By using the Service, You consent to the collection and use of Your Personal Data in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall apply regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our Service or parts of Our Service.
Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to First Online (M) Sdn Bhd, 17A, Jalan Dedap 4, Taman Johor Jaya, 81100 Johor Bahru, Malaysia.
Cookies are small files placed on Your device containing browsing data and usage information.
Country refers to Malaysia.
Device means any device that can access the Service such as a computer, mobile phone, or tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any third party who processes data on behalf of the Company.
Usage Data refers to data collected automatically from the Service.
Website refers to First Online Official Website: https://www.firstonline.com.my/
You means the individual or entity accessing or using the Service.
Legal Basis for Processing (PDPA Compliance)
We collect and process Your Personal Data based on:
Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate business interests, where such interests do not override Your rights
Types of Data Collected
Personal Data
We may collect the following information:
Email address
First name and last name
Phone number
Address, State, Postal code, City
Any other information You provide voluntarily
Usage Data
Usage Data is collected automatically and may include:
IP address
Browser type and version
Pages visited and time spent
Date and time of visits
Device identifiers and diagnostic data
When accessing via mobile devices, additional data may include:
Mobile device type and ID
Operating system
Mobile browser type
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies (such as web beacons, tags, and scripts) to improve and analyze Our Service.
Cookies: You may choose to disable Cookies via browser settings, but some features may not function properly.
Web Beacons: Used to monitor user interaction and performance metrics.
Cookies may be session-based or persistent.
Purpose of Collecting Personal Data
We may use Your Personal Data for the following purposes:
To provide and maintain Our Service
To manage Your Account
To process transactions and fulfill contracts
To communicate with You (email, calls, SMS, WhatsApp, or other platforms)
To send updates, promotions, and marketing materials (unless You opt out)
To respond to inquiries and customer support requests
To improve Our services, products, and user experience
For billing, invoicing, and payment processing via third-party providers
For internal analysis, audits, and administrative purposes
To comply with legal and regulatory requirements
Consent
By providing Your Personal Data, You:
Consent to its collection, use, and processing
Confirm the accuracy of the information provided
Acknowledge that You have read and understood this Privacy Policy
Where required, explicit consent will be obtained for sensitive data.
Sharing and Disclosure of Personal Data
We may share Your Personal Data in the following situations:
With Service Providers (hosting, analytics, IT support)
With payment gateway providers for secure transactions
With affiliates and related companies
With business partners where necessary
With professional advisors (lawyers, auditors)
With authorities where required by law
During business transfers (merger, acquisition, or sale)
With Your consent
All third parties are required to protect Your Personal Data.
Retention of Your Personal Data
We will retain Your Personal Data only for as long as necessary:
To fulfill the purposes stated in this policy
To comply with legal obligations
To resolve disputes and enforce agreements
Usage Data is generally retained for a shorter period unless required for security or legal reasons.
Cross-Border Data Transfer
Your Personal Data may be transferred to and processed outside Malaysia.
We will ensure appropriate safeguards are in place in accordance with PDPA requirements.
Your Rights Under PDPA
You have the right to:
Access Your Personal Data
Request correction of inaccurate data
Withdraw consent at any time
Request deletion of Your data (subject to legal obligations)
Limit processing where applicable
We may charge a reasonable administrative fee for access requests where permitted.
Withdrawal of Consent
You may withdraw Your consent by contacting Us.
Please note that doing so may:
Affect Our ability to provide services
Result in termination of Your account or services
Security of Your Personal Data
We implement reasonable security measures to protect Your Personal Data. However, no method of transmission over the Internet is completely secure.
Children’s Privacy
Our Service is not intended for individuals under 13 years old. We do not knowingly collect Personal Data from children.
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Where appropriate, We will notify You via email or website notice.
Contact Us
If You have any questions or requests regarding this Privacy Policy, please contact us:
First Online (M) Sdn Bhd
17A, Jalan Dedap 4
Taman Johor Jaya
81100 Johor Bahru
Malaysia
Website: https://www.firstonline.com.my/eweb/contact-us
Email: sales@firstonline.com.my
Whatsapp: 6010-343 6677 | 6011- 2086 6262
